Cancellation and refund policy of Alpha Hikers
To ensure a smooth experience, make your booking for the trek at least one or two months in advance. In the event that you need to cancel the trek for any reason, it’s mandatory to notify us. Please note that the cancellation charges will be applicable from the date we receive your formal request to cancel the trek.
In case the trek is cancelled from our end due to unforeseen circumstances such as heavy snowfall, rainfall, natural disasters, etc., we will not initiate a refund. However, we will make arrangements for an alternate trek.
The following cancellation charges apply (Bank charges deducted are non-refundable):
- Up to 30 Days – 90% of the total cost is refundable
- Between 21 to 30 Days – 50% of the total cost is refundable
- Less than 20 Days – No refund will be provided
- Refunds are initiated within 7-8 business days.
- Importance of Trek Insurance
Trek insurance is essential for trekkers for a variety of reasons. In the event of accidents or injuries during a trek, the course of action depends on the severity of the situation and the trek’s location.
Please note that Alpha Hikers will not cover rescue or medical expenses for trekkers during the trek. Any such costs will need to be borne by the trekkers themselves or by those who have obtained insurance coverage.
Our team at Alpha Hikers will take every measure to ensure the safety and comfort of our trekkers. We will assist by calling rescue teams, arranging transportation to the nearest hospital, and providing the necessary support.
Guidelines for Trekkers
- For minor injuries such as cuts or scrapes, basic first aid can be administered, and the trek can usually continue. More serious injuries, such as sprains or broken bones, may require pausing the trek and arranging for evacuation to a medical facility.
- Responsibility for covering the costs associated with a trekker’s injury or accident depends on factors like the trekking company’s insurance policy and the specific circumstances. In some cases, trekkers may be responsible for their medical expenses, while in others, the trekking company or insurance policy might cover the costs.
- It’s crucial to read and comprehend the terms and conditions of the trekking company and insurance policy and seek clarity if needed. Minimizing the risk of injury through safety measures and having appropriate gear and supplies can reduce the likelihood of incurring medical expenses.
- In general, having travel insurance with coverage for medical expenses and emergency evacuation is vital, particularly when trekking in remote areas like the Himalayas. It’s the trekkers’ responsibility to ensure adequate insurance coverage and understand the risks of trekking at high altitudes.